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e-service: 24 ways to keep your customers- when the competition i just a click away

Zemke, Ron; Connellan, Tom

e-service: 24 ways to keep your customers- when the competition i just a click away - New York Amacom 2000 - viii, 341p.

ISBN: 0-8144-0606-8

Subjects--Topical Terms:
Customer Relations

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