Service management and marketing:Customer management in service competition.
Gronroos, Christian.
Service management and marketing:Customer management in service competition. - 3 - New Delhi Wiley Eastern Private Limited 2007 - x+483
978-81-265-1287-4
Services Management
Service management and marketing:Customer management in service competition. - 3 - New Delhi Wiley Eastern Private Limited 2007 - x+483
978-81-265-1287-4
Services Management