Service management and marketing:Customer management in service competition. (Record no. 94203)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00377nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-81-265-1287-4 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gronroos, Christian. |
| 245 ## - TITLE STATEMENT | |
| Title | Service management and marketing:Customer management in service competition. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2007 |
| Name of publisher, distributor, etc. | Wiley Eastern Private Limited |
| Place of publication, distribution, etc. | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x+483 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Services Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GSB Collection | 25/03/2010 | 1 | 1 | 658.812 GRO | 33880 | 25/11/2019 | 10/11/2019 | 22/06/2019 | Books |