Services marketing: integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler and Ajay Pandit
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- 9789353160777 (pbk.)
- 658.804 ZEI
Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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H.T. Parekh Library | GSB Collection | 658.804 ZEI (Browse shelf(Opens below)) | Available | B3630 |
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