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Service operations management: improving service delivery / Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark

By:

Johnston, Robert

Contributor(s):

Material type:

TextPublication details: Noida, Pearson, 2025Edition: 5th editionDescription: xxii, 609 p. ; 26 cmISBN:

9789356067400 (pbk.)

Subject(s):

Service industries -- Management

DDC classification:

658.5 JOH

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	H.T. Parekh Library		GSB Collection		658.5 JOH (Browse shelf(Opens below))					Available			B4375

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