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Delivering quality service: balancing customer perceptions & expectations

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Material type: Text

TextPublication details: 1990 Free Press New YorkSubject(s):

Summary: ACME

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.812 ZEI (Browse shelf(Opens below))	Available		21896

Previous	No cover image available	No cover image available	No cover image available	No cover image available			No cover image available	Next
Previous	658.812 WOO Market-driven thinking: achieving contextual intelligence	658.812 YES Integrated marketing communications 1999-2000	658.812 ZAN Amaze your customers	658.812 ZEI Delivering quality service: balancing customer perceptions & expectations	658.812 ZEM e-service: 24 ways to keep your customers- when the competition i just a click away	658.812 ZEM Customer service best practuces: case studies and strategies	658.81202854 WIE Custom enterprise.com: every product: every price every message	Next

ACME

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