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Kaizen strategies for customer care: how to create a powerful customer care program and make it work

By:

Wellington, Patricia

Material type: Text

Text

TextPublication details: 2000 Addison Wesley Longman Singapore Pte Ltd New DelhiDescription: xv, 239pISBN:

81-7808-142-3

Subject(s):

Customer Relations

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.812 WEL (Browse shelf(Opens below))	Available		22718

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Previous	658.812 THO The customer centered enterprise: achieve extraordinary results by putting customers first	658.812 TIM Seven-power strategy for building customer loyalty	658.812 TSC e-service: eat or be eaten: speed, technology and price built around service	658.812 WEL Kaizen strategies for customer care: how to create a powerful customer care program and make it work	658.812 WHI The customer driven company	658.812 WHI Customer centered growth : five proven strategies for building competitive advantage	658.812 WIE Customer intimacy: pick your partners, shape your culture, win together	Next

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