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CRM handbook : a business guide to customer relationship management
Material type:
TextPublication details: 2002 Pearson Education Asia Pvt. LtdDescription: xxiv, 307pISBN: - 81-7808-568-2
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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H.T. Parekh Library | GSB Collection | 658.812 DYC (Browse shelf(Opens below)) | Available | 36947 | ||
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Books
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H.T. Parekh Library | GSB Collection | 658.812 DYC (Browse shelf(Opens below)) | Available | 24534 |
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| 658.812 DUC Crafting customer value: the art and science | 658.812 DUN Keeping customers happy: strategies for success | 658.812 DYC CRM handbook : a business guide to customer relationship management | 658.812 DYC CRM handbook : a business guide to customer relationship management | 658.812 EFF Effective call center training : soft skills | 658.812 FEI Cases in call centre management | 658.812 FEI Cases in call center management : great ideas at work |
4559 dt 23/09/2002
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