Methods for measuring quality of libraries
Material type: TextPublication details: 2005 Ess Ess Pub. New DelhiDescription: 298 p. : illustrations 22 cm ; Hard BoundISBN:- 978-817000439X
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There are several methods or tools or techniques to measure , control and improve the quality of a library. The quality can be perceived from the organizational level or user level or both, but the perceptions of a library user is most important as the quality of a library has been defined as the gap between the expectations of the user and the services of a library. The main objective of writing this book is to make the practising librarians acquainted with the various methods of measuring the quality of libraries.
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