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161.
Next economy: will you know where your customers are by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: (1)Call number: 658.8 CHA.
162.
Complete M & A handbook: the ultimate guide to buying, selling, merging or valuing a business for maximum return by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Roseville Prima Publishing 2002
Availability: Items available for loan: (1)Call number: 658.16 TAU.
163.
Customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: (1)Call number: 658.812 AND.
164.
Building buyer relationships: successful sales and marketing in a business to business environment by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Macmillan 1998
Availability: Items available for loan: (1)Call number: 658.812 ORE.
165.
Handbook of relationship marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Response Books 2002
Availability: Items available for loan: (1)Call number: 658.812 SHE.
166.
Secrets of customer relationship management: it's all about how to make them feel by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London McGraw-Hill Cos 2000
Availability: Items available for loan: (1)Call number: 658.812 BAR.
167.
Value space: winning the battle for market leadership by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London McGraw-Hill Cos 2001
Availability: Items available for loan: (1)Call number: 658.812 MIT.
168.
Customer revolution: how to thrive when customers are in control by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Crown Publications 2001
Availability: Items available for loan: (1)Call number: 658.812 SEY.
169.
Customer relationship management : A strategic perspective by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Trinity Press 2016
Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 SHA.
170.
Internal marketing: tools and concepts for customer-focused management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford Butterworth Heinemann 2002
Availability: Items available for loan: (1)Call number: 658.812 AHM.
171.
e-CRM: business and system frontiers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Asian Books Private Limited 2002
Availability: Items available for loan: (1)Call number: 658.812 JAI.
172.
Successful customer retention in a week by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Hodder and Stoughton 2000
Availability: Not available: : In transit (1).
173.
Successful help desk management in a week by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Hodder and Stoughton 2000
Availability: Items available for loan: (1)Call number: 658.812 CHA.
174.
Business market management: understanding, creating, and delivering value by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pearson Education Asia Pvt. Ltd 2003
Availability: Items available for loan: (1)Call number: 658.812 AND.
175.
e-service: eat or be eaten: speed, technology and price built around service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pentagon Press 2003
Availability: Items available for loan: (1)Call number: 658.812 TSC.
176.
Delighting your customers: keep your customers coming back time and time again by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi BIP India Pvt. Lt., 2003
Availability: Items available for loan: (1)Call number: 658.812 NAS.
177.
Customers for life: how to turn that one time customer into a lifetime customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Doubleday/Currency 2002
Availability: Items available for loan: (1)Call number: 658.812 SEW.
178.
Keeping customers happy: strategies for success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2002
Availability: Items available for loan: (1)Call number: 658.812 DUN.
179.
Crafting customer value: the art and science by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2002
Availability: Items available for loan: (1)Call number: 658.812 DUC.
180.
Competing in a service economy: how to create a competitive advantage through service development & innovation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass Pub 2003
Availability: Items available for loan: (1)Call number: 658.812 GUS.
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