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181.
CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: (1)Call number: 658.812 GRE.
182.
CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: (1)Call number: 658.812 GRE.
183.
CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: (1)Call number: 658.812 GRE.
184.
Consumer ... or else: consumer centric business paradigms by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York International Business Press 2003
Availability: Items available for loan: (1)Call number: 658.812 SCH.
185.
The customer management scorecard; managing CRM for profit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2003
Availability: Items available for loan: (1)Call number: 658.812 WOO.
186.
The customer centered enterprise: achieve extraordinary results by putting customers first by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill Publishing Company 2003
Availability: Items available for loan: (1)Call number: 658.812 THO.
187.
Client relationship management: how to turn client relationship into a competitive advantage by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2004
Availability: Items available for loan: (1)Call number: 658.46 PO.
188.
e-CRM: business and system frontiers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Asian Books Private Limited ; 2002
Availability: Items available for loan: (1)Call number: 658.812 JAI.
189.
Customer chemistry: how to keep the customers you want-and say "Good Bye" to the ones you don't by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: (1)Call number: 658.812 NAY.
190.
Why CRM doesn't work by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2003
Availability: Items available for loan: (1)Call number: 658.812 NEW.
191.
The customer loyalty audit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Strategy Publications Ltd 0
Availability: Items available for loan: (1)Call number: 657.45 BHO.
192.
The customer satisfaction audit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Strategy Publications Ltd 0
Availability: Items available for loan: (1)Call number: 657.45 BLU.
193.
The customer support audit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Strategy Publications Ltd 0
Availability: Items available for loan: (1)Call number: 657.45 ARM.
194.
Customer service best practuces: case studies and strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2004
Availability: Items available for loan: (1)Call number: 658.812 ZEM.
195.
Market-based management: strategies for growing customer value and profitability by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: England Pearson Education Ltd., 2005
Availability: Items available for loan: (1)Call number: 658.812 BES.
196.
Customer service excellence: trends and strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kanishka Publishing House 2004
Availability: Items available for loan: (1)Call number: 658.834 RAO.
197.
Retail banking technology : strategies and resources that seize the competitive advantage by
Material type: Text Text
Publication details: New York John Wiley & Sons 1992
Availability: Items available for loan: (1)Call number: 332.10688 VIO.
198.
What customers value most: how to achieve business transformation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley & Sons 1995
Availability: Items available for loan: (1)Call number: 658.812 BRO.
199.
Handbook of CRM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Elsevier 2006
Availability: Items available for loan: (1)Call number: 658.812 PAY.
200.
CRM in services sector: a practical approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad ICFAI, Institute 2006
Availability: Items available for loan: (1)Call number: 658.812 GAR.
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