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221.
Customer value investment : Formula for sustained business success. by
Material type: Text Text
Publication details: New Delhi Response Books 2008
Availability: Items available for loan: (1)Call number: 658.812 MAH.
222.
Best practices: building your business with customer-focused solutions by
Material type: Text Text
Publication details: New York Simon and Schuster 1998
Availability: Items available for loan: (1)Call number: 658.812 HIE.
223.
Customer crisis: turning an unhappy customer into a life-long client by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi East West Press 1993
Availability: Items available for loan: (1)Call number: 658.812 MAH.
224.
The Selling starts when the customer says no by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay India Book House 1993
Availability: Items available for loan: (1)Call number: 658.812 SEE.
225.
Customer intimacy: pick your partners, shape your culture, win together by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: California Knowledge Exchange 1996
Availability: Items available for loan: (1)Call number: 658.812 WIE.
226.
Customer service: extradinary results at Southwest Airlines, Charles Schwab, Land's end, American Express, Staples, and USAA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Harper Business 1998
Availability: Items available for loan: (1)Call number: 658.812 CUS.
227.
Harvard business review on customer relationship management by
Material type: Text Text
Publication details: Boston, MA Harvard Publications 2001
Availability: Items available for loan: (1)Call number: 658.812 HAR.
228.
Customer relationship management: perspective from the marketplace by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford Butterworth Heinemann 2003
Availability: Items available for loan: (1)Call number: 658.812 CUS.
229.
Selling to major accounts: tools, techniques, and practical solutions for the sales managers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Prentice-Hall of India 2008
Availability: Items available for loan: (1)Call number: 658.81 BAC.
230.
Customer relationship management: emerging concepts, tools and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Tata McGraw Hill Book Company 2001
Availability: Items available for loan: (1)Call number: 658.812 CUS.
231.
Scoring points: how Tesco is winning customer loyalty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2004
Availability: Items available for loan: (1)Call number: 658.812 HUM.
232.
Customer ovsession: how to acquire, retain, and grow customers in the new age of relationship marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill Publishing Company 2009
Availability: Items available for loan: (1)Call number: 658.827 DEA.
233.
Services marketing people technology, strategy by
Edition: 7
Material type: Text Text
Publication details: New Delhi Pearson 2011
Availability: Items available for loan: (1)Call number: 658.804 LOV.
234.
Services marketing people technology, strategy by
Edition: 7
Material type: Text Text
Publication details: New Delhi Pearson 2011
Availability: Items available for loan: (2)Call number: 658.804 LOV, ... Not available: : Withdrawn (1).
235.
Customer relationship management(CRM) at the speed of light: capturing and keeoing customers in internet real time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2001
Availability: Items available for loan: (1)Call number: 658.812 GRE.
236.
Results driven manager: Connecting withyour customers by
Material type: Text Text
Publication details: Boston, MA Harvard Publications 2005
Availability: Items available for loan: (1)Call number: 658.812 RES.
237.
Measuring customer satisfaction and loyalty: survey design use and statistical analysis methods by
Edition: 3
Material type: Text Text
Publication details: New Delhi New Age Int.Pub 2010
Availability: Items available for loan: (1)Call number: 658.812 HAY.
238.
Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi New Age Int.Pub 2005
Availability: Items available for loan: (1)Call number: 658.8343 ALL.
239.
Supply chain management: strategy, planning, and operation / Sunil Chopra, Peter Meindl and D.V. Kalra by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Pearson 2010
Availability: Not available: : In transit (1).
240.
Creating customer delight by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: All India Management Association 2004
Availability: Items available for loan: (1).
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