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41.
Internal marketing: tools and concepts for customer-focused management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Oxford Butterworth Heinemann 2002
Availability: Items available for loan: (1)Call number: 658.812 AHM.
42.
e-CRM: business and system frontiers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Asian Books Private Limited 2002
Availability: Items available for loan: (1)Call number: 658.812 JAI.
43.
Successful customer retention in a week by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Hodder and Stoughton 2000
Availability: Not available: : In transit (1).
44.
Successful help desk management in a week by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Hodder and Stoughton 2000
Availability: Items available for loan: (1)Call number: 658.812 CHA.
45.
Business market management: understanding, creating, and delivering value by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pearson Education Asia Pvt. Ltd 2003
Availability: Items available for loan: (1)Call number: 658.812 AND.
46.
e-service: eat or be eaten: speed, technology and price built around service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pentagon Press 2003
Availability: Items available for loan: (1)Call number: 658.812 TSC.
47.
Delighting your customers: keep your customers coming back time and time again by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi BIP India Pvt. Lt., 2003
Availability: Items available for loan: (1)Call number: 658.812 NAS.
48.
Customers for life: how to turn that one time customer into a lifetime customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Doubleday/Currency 2002
Availability: Items available for loan: (1)Call number: 658.812 SEW.
49.
Keeping customers happy: strategies for success by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2002
Availability: Items available for loan: (1)Call number: 658.812 DUN.
50.
Crafting customer value: the art and science by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2002
Availability: Items available for loan: (1)Call number: 658.812 DUC.
51.
Competing in a service economy: how to create a competitive advantage through service development & innovation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco Jossey-Bass Pub 2003
Availability: Items available for loan: (1)Call number: 658.812 GUS.
52.
CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: (1)Call number: 658.812 GRE.
53.
CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: (1)Call number: 658.812 GRE.
54.
CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2003
Availability: Items available for loan: (1)Call number: 658.812 GRE.
55.
Consumer ... or else: consumer centric business paradigms by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York International Business Press 2003
Availability: Items available for loan: (1)Call number: 658.812 SCH.
56.
The customer management scorecard; managing CRM for profit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2003
Availability: Items available for loan: (1)Call number: 658.812 WOO.
57.
The customer centered enterprise: achieve extraordinary results by putting customers first by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill Publishing Company 2003
Availability: Items available for loan: (1)Call number: 658.812 THO.
58.
Client relationship management: how to turn client relationship into a competitive advantage by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2004
Availability: Items available for loan: (1)Call number: 658.46 PO.
59.
e-CRM: business and system frontiers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Asian Books Private Limited ; 2002
Availability: Items available for loan: (1)Call number: 658.812 JAI.
60.
Customer chemistry: how to keep the customers you want-and say "Good Bye" to the ones you don't by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: (1)Call number: 658.812 NAY.
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