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61.
Why CRM doesn't work by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2003
Availability: Items available for loan: (1)Call number: 658.812 NEW.
62.
The customer loyalty audit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Strategy Publications Ltd 0
Availability: Items available for loan: (1)Call number: 657.45 BHO.
63.
The customer satisfaction audit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Strategy Publications Ltd 0
Availability: Items available for loan: (1)Call number: 657.45 BLU.
64.
The customer support audit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Strategy Publications Ltd 0
Availability: Items available for loan: (1)Call number: 657.45 ARM.
65.
Customer service best practuces: case studies and strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Bombay Jaico Pub House 2004
Availability: Items available for loan: (1)Call number: 658.812 ZEM.
66.
Market-based management: strategies for growing customer value and profitability by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: England Pearson Education Ltd., 2005
Availability: Items available for loan: (1)Call number: 658.812 BES.
67.
Customer service excellence: trends and strategies by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Kanishka Publishing House 2004
Availability: Items available for loan: (1)Call number: 658.834 RAO.
68.
What customers value most: how to achieve business transformation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester John Wiley & Sons 1995
Availability: Items available for loan: (1)Call number: 658.812 BRO.
69.
Handbook of CRM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Elsevier 2006
Availability: Items available for loan: (1)Call number: 658.812 PAY.
70.
CRM in services sector: a practical approach by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hyderabad ICFAI, Institute 2006
Availability: Items available for loan: (1)Call number: 658.812 GAR.
71.
Customer satisfaction research management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pearson Power 2005
Availability: Items available for loan: (1)Call number: 658.8343 ALL.
72.
Overpromise and overdeliver: the secrets of unshakable customer loyalty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Penguin Books 2005
Availability: Items available for loan: (1)Call number: 658.406 BAR.
73.
Customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2005
Availability: Not available: : Withdrawn (1).
74.
Managing customer relationships in service industries by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2005
Availability: Items available for loan: (1)Call number: 658.812 NAR.
75.
Capturing customer equity: moving from products to customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Best Business Books 2006
Availability: Items available for loan: (1)Call number: 658.812 BEJ.
76.
Relationship marketing: gaining competitive advantage through customer retention Edited by Throsten Hennig Thurau by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Berlin Springer Verlag 2000
Availability: Items available for loan: (1)Call number: 658.812 HEN.
77.
Satisfaction of customers with Quatar Airways service and its performance with respect to the competition by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Institute for Financial Management and Research 2005
Availability: Not available: : Withdrawn (1).
78.
A study of the service quality of Kotak securities.com as perceived by its customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Institute for Financial Management and Research 2006
Availability: Not available: : Withdrawn (1).
79.
A study on fee based products and an exploratory research on channel migration of customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Institute for Financial Management and Research 2005
Availability: Not available: : Withdrawn (1).
80.
Analysing the customer preferences awareness level and value added services they expect from HDFC Asset management company Limited by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Institute for Financial Management and Research 2003
Availability: Not available: : Withdrawn (1).
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