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1.
Strengths Weaknesses and suggestions of Customers Services in Urban Cooperative Banks: a Study by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 1998
Other title:
  • J7453
Availability: Items available for loan: (1).
2.
Technical call centres:beyond electronic sweatshops and assembly lines in the head by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2007
Other title:
Availability: Items available for loan: (1).
3.
Technical call centres:beyond electronic sweatshops and assembly lines in the head by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2007
Other title:
Availability: No items available.
4.
Customer expectations and perceptions across the Indian banking industry and the resultant financial implications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2009
Other title:
Availability: Items available for loan: (1).
5.
Customer expectations and perceptions across the Indian banking industry and the resultant financial implications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: 2009
Other title:
Availability: No items available.
6.
Services marketing people technology, strategy by
Edition: 7
Material type: Text Text
Publication details: New Delhi Pearson 2011
Availability: Items available for loan: (1)Call number: 658.804 LOV.
7.
Services marketing people technology, strategy by
Edition: 7
Material type: Text Text
Publication details: New Delhi Pearson 2011
Availability: Items available for loan: (2)Call number: 658.804 LOV, ... Not available: : Withdrawn (1).
8.
Results driven manager: Connecting withyour customers by
Material type: Text Text
Publication details: Boston, MA Harvard Publications 2005
Availability: Items available for loan: (1)Call number: 658.812 RES.
9.
Measuring customer satisfaction and loyalty: survey design use and statistical analysis methods by
Edition: 3
Material type: Text Text
Publication details: New Delhi New Age Int.Pub 2010
Availability: Items available for loan: (1)Call number: 658.812 HAY.
10.
Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi New Age Int.Pub 2005
Availability: Items available for loan: (1)Call number: 658.8343 ALL.
11.
Supply chain management: strategy, planning, and operation / Sunil Chopra, Peter Meindl and D.V. Kalra by
Edition: 4th edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Noida, Pearson, 2011
Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.78 CHO. Not available: : In transit (1).
12.
Service management and marketing : customer management in service competition by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India 2012
Availability: Items available for loan: (1)Call number: 658.8 GRO.
13.
Service management and marketing : customer management in service competition by
Edition: 3
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India 2012
Availability: Items available for loan: (1)Call number: 658.8 GRO.
14.
When America does it right : case studies in service quality by
Edition: -
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Georgia Industrial Engineering 1989
Availability: Not available: : Lost (1).
15.
Service operations management by
Edition: -
Material type: Text Text
Publication details: New Delhi Cengage 2006
Availability: Items available for loan: (2)Call number: 658.5 MET, ...
16.
Do you want to keep your customers forever? by
Edition: -
Material type: Text Text
Publication details: Boston Harvard Publications 1995
Availability: Items available for loan: (1)Call number: 658.812 PIN.
17.
Focusing on your customer : expert solutions to everyday challenges by
Edition: -
Material type: Text Text
Publication details: Boston Harvard Publications 2011
Availability: Items available for loan: (1)Call number: 658.812 FOC.
18.
Successful service operations management by
Edition: 2
Material type: Text Text
Publication details: Delhi Cengage Learning 2015
Availability: Items available for loan: (2)Call number: 658.5 MET, ...
19.
Services marketing: people, technology, strategy / Jochen Wirtz, Christopher Lovelock and Jayanta Chatterjee by
Edition: Eighth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Noida Pearson 2018
Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.804 LOV.
20.
Digital disciplines: attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman by Series: Wiley CIO series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India 2016
Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.872 WEI.
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