Successful service operations management

By:

Richard Metters ..[et al.]

Material type: Text

TextPublication details: Delhi Cengage Learning 2015Edition: 2Description: ix, 406 p. 25 cm ; PbkISBN:

9788131517734

Subject(s):

Customer services--Management

Summary: Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.5 MET (Browse shelf(Opens below))	Available		B1996
Books	H.T. Parekh Library	GSB Collection	658.5 MET (Browse shelf(Opens below))	Available		B1997

UBSPD/CHE/106353/01-Oct-2015/ Rs.499/-

Covers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system

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