Successful service operations management
Metters, Richard; King-Metters, K; Pullman, M
Successful service operations management - 2nd Ed., - New Delhi Cengage 2015 - xxii, 406p. 26 cm ; Pbk
Gratis Received from Prof. Ramkumar Rs.575/-
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation
978-8131517734
Operations Management
658.5 MET
Successful service operations management - 2nd Ed., - New Delhi Cengage 2015 - xxii, 406p. 26 cm ; Pbk
Gratis Received from Prof. Ramkumar Rs.575/-
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation
978-8131517734
Operations Management
658.5 MET