Successful service operations management (Record no. 96663)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01203nam a2200181Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-8131517734 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 MET |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Metters, Richard; King-Metters, K; Pullman, M |
| 245 ## - TITLE STATEMENT | |
| Title | Successful service operations management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd Ed., |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2015 |
| Name of publisher, distributor, etc. | Cengage |
| Place of publication, distribution, etc. | New Delhi |
| 300 ## - PHYSICAL DESCRIPTION | |
| Other physical details | 26 cm ; Pbk |
| Extent | xxii, 406p. |
| 500 ## - GENERAL NOTE | |
| General note | Gratis Received from Prof. Ramkumar Rs.575/- |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Operations Management |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://www.cengage.co.in/category/academic-professional/business-economics/operation-decision-sciences/service-operations/successful-service-operations-management-wcd-tv">https://www.cengage.co.in/category/academic-professional/business-economics/operation-decision-sciences/service-operations/successful-service-operations-management-wcd-tv</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| GSB Collection | 25/03/2010 | Gratis | 658.5 MET | 38188 | 29/04/2013 | 22/06/2019 | Books |