Successful service operations management

By:

Metters, Richard; King-Metters, K; Pullman, M

Material type: Text

TextPublication details: 2015 Cengage New DelhiEdition: 2nd EdDescription: 26 cm ; Pbk xxii, 406pISBN:

978-8131517734

Subject(s):

Operations Management

DDC classification:

658.5 MET

Online resources:

Click here to access online

Summary: This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.5 MET (Browse shelf(Opens below))	Available		38188

Gratis Received from Prof. Ramkumar Rs.575/-

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation

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