Art of better retail banking: supportable predictions on the future of retail banking

By:

Croxford, Hugh; Abramson, Frank; Jablonowski, Alex

Material type: Text

TextPublication details: 2005 John Wiley & Sons EnglandDescription: xxvi,276p 24 cm ; Hard BoundISBN:

978-0470013205

Subject(s):

Banking Economics Banks and banking Consumer credit

Summary: This book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	332.1 CRO (Browse shelf(Opens below))	Available		28556

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This book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer

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