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21.
e-service: 24 ways to keep your customers- when the competition i just a click away by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Amacom 2000
Availability: Items available for loan: (1)Call number: 658.812 ZEM.
22.
Seven-power strategy for building customer loyalty by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Amacom 2000
Availability: Items available for loan: (1)Call number: 658.812 TIM.
23.
Customer satisfaction survey for the finance department of TVS Motor Company by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Institute for Financial Management and Research 2001
Availability: Not available: : Withdrawn (1).
24.
CRM handbook : a business guide to customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Pearson Education Asia Pvt. Ltd 2002
Availability: Items available for loan: (2)Call number: 658.812 DYC, ...
25.
Brand serve: 31 customer service prescriptions by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai Navneet Pub. India Ltd., 2002
Availability: Items available for loan: (1)Call number: 658.812 KAP.
26.
Market driven organization: understanding, attracting and keeping valuable customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 1999
Availability: Items available for loan: (1)Call number: 658.812 DAY.
27.
Successful customer relationship marketing: new thinking, new...new tools... by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London Kogan Page 2001
Availability: Items available for loan: (1)Call number: 658.812 FOS.
28.
One to one: B2B customer development strategies for the business to business world by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Doubleday/Currency 2001
Availability: Not available: : Checked out (1).
29.
Permission marketing: turning strangers into friends, and friends int customers by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 1999
Availability: Items available for loan: (1)Call number: 658.812 GOD.
30.
Cluetrain manifesto: the end of business as usual by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Cambridge Perseus Publishing 2000
Availability: Items available for loan: (1)Call number: 658.812 CLU.
31.
Customer revolution: how to thrive when your customers are in control by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Random House 2002
Availability: Items available for loan: (1)Call number: 658.812 SEY.
32.
Next economy: will you know where your customers are by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: (1)Call number: 658.8 CHA.
33.
Complete M & A handbook: the ultimate guide to buying, selling, merging or valuing a business for maximum return by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Roseville Prima Publishing 2002
Availability: Items available for loan: (1)Call number: 658.16 TAU.
34.
Customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2002
Availability: Items available for loan: (1)Call number: 658.812 AND.
35.
Building buyer relationships: successful sales and marketing in a business to business environment by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Macmillan 1998
Availability: Items available for loan: (1)Call number: 658.812 ORE.
36.
Handbook of relationship marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Response Books 2002
Availability: Items available for loan: (1)Call number: 658.812 SHE.
37.
Secrets of customer relationship management: it's all about how to make them feel by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London McGraw-Hill Cos 2000
Availability: Items available for loan: (1)Call number: 658.812 BAR.
38.
Value space: winning the battle for market leadership by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London McGraw-Hill Cos 2001
Availability: Items available for loan: (1)Call number: 658.812 MIT.
39.
Customer revolution: how to thrive when customers are in control by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Crown Publications 2001
Availability: Items available for loan: (1)Call number: 658.812 SEY.
40.
Customer relationship management : A strategic perspective by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai Trinity Press 2016
Availability: Items available for loan: H.T. Parekh Library (1)Call number: 658.812 SHA.
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