Successful service operations management

By:

Metters, Richard; King-Metters, K; Pullman, M

Material type: Text

TextPublication details: 2015 Cengage New DelhiEdition: 2nd EdDescription: 26 cm ; Pbk xxii, 406pISBN:

978-8131517734

Subject(s):

Operations Management

DDC classification:

658.5 MET

Online resources:

Click here to access online

Summary: This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation

Tags from this library: No tags from this library for this title. Log in to add tags.

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Books	H.T. Parekh Library	GSB Collection	658.5 MET (Browse shelf(Opens below))	Available		38188

Browsing H.T. Parekh Library shelves, Collection: GSB Collection Close shelf browser (Hides shelf browser)

Previous	No cover image available							Next
Previous	658.5 MER Total manufacturing management	658.5 MER Operations management for MBA's	658.5 MET Successful service operations management	658.5 MET Successful service operations management	658.5 MET Service operations management	658.5 MET Service operations management	658.5 MET Successful service operations management	Next

Gratis Received from Prof. Ramkumar Rs.575/-

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation

There are no comments on this title.

to post a comment.